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Delivery Policy
Last updated: May 2026
At SHOP CELYSSIA, we are committed to providing reliable and efficient delivery for all orders.
DELIVERY DESTINATIONS
We currently deliver to:
United States
Canada
United Kingdom
Australia
Please note:
We do not currently deliver to US territories (Puerto Rico, Guam, US Virgin Islands, American Samoa, or the Northern Mariana Islands)
We do not deliver to APO/FPO/DPO military addresses
We can only deliver to physical street addresses
We are unable to deliver to PO boxes or parcel lockers
If you have any questions regarding delivery availability to your address, please contact us before placing your order at:
ORDER PROCESSING TIME
Orders are typically prepared and handed to our delivery partners within 1 to 3 working days after order confirmation.
Orders placed on weekends or public holidays are processed on the next working day.
Please note that processing times may be slightly extended during periods of high demand, promotional events, or holidays.
ESTIMATED DELIVERY TIMES
Once dispatched, estimated delivery times are generally:
- United States: 5–10 working days
- Canada: 5–12 working days
- United Kingdom: 5–10 working days
- Australia: 6–12 working days
These delivery estimates are not guaranteed and may vary due to customs clearance, courier delays, weather conditions, or other circumstances beyond our control.
DELIVERY CHARGES
Delivery is free on all orders.
We currently do not offer:
- Express delivery
- Overnight delivery
- In-store collection
- Courier locker delivery
ORDER TRACKING
Once your order has been dispatched, you will receive a confirmation email containing your tracking number.
Tracking information may take 3 to 5 working days to become active after the parcel leaves our warehouse.
If your tracking has not updated after this timeframe, please contact us at:
INCORRECT DELIVERY ADDRESS
Please carefully review your delivery address before completing your order.
If you notice an error, contact us within 3 hours of placing your order at:
After this timeframe, orders may already be in processing and we may no longer be able to modify the delivery address.
SHOP CELYSSIA is not responsible for parcels sent to incorrect addresses provided by the customer at checkout.
PARCEL MARKED AS DELIVERED BUT NOT RECEIVED
If your tracking status shows "Delivered" but you cannot locate your parcel:
- Check around your property and letterbox area
- Check with neighbours, family members, or building reception
- Review any delivery photo or courier notes, if available
- Wait an additional 24 to 48 hours, as couriers may occasionally mark parcels as delivered before the final drop-off
If the parcel still cannot be located, please contact us within 5 days of the marked delivery date at:
Our team will assist you in investigating the issue and, when applicable, opening a courier claim.
DAMAGED PARCELS
If your parcel arrives damaged, please contact us within 48 hours of delivery and include:
- Photos of the packaging
- Photos of the damaged item(s)
- Your order number
Email: help@shopcelyssia.com
Our support team will review the situation and provide an appropriate resolution.
LOST OR STOLEN PARCELS
Once a parcel is marked as delivered by the courier, SHOP CELYSSIA cannot guarantee responsibility for lost or stolen parcels.
However, our team will always do its best to assist customers in investigating delivery issues with the courier.
We strongly recommend selecting a secure delivery location whenever possible.
CUSTOMS, DUTIES & IMPORT TAXES
For international deliveries, customs duties, import taxes, or additional courier fees may apply depending on your country's regulations.
These charges, when applicable, remain the responsibility of the customer.
CONTACT
For any delivery-related questions or assistance, please contact our support team at:
Our customer support team is available 7 days a week and typically responds within 24 to 48 hours.